1. Where do I start to reserve the items I need?

Scroll up to the top of the home page. Click Select Pick Up and Drop Off Dates/Times. Choose your dates and time. It will allow you to add items to your cart if they are available. Click on the category boxes to see all of the different items in each of those categories.

2. Do I have to create an account to reserve my needed items?

Yes, this is how we ensure that you reserve your items and nobody else will be able to take your date. We will be able to communicate with you to confirm your order has been placed, remind you of your reservation, how to pick up or expect delivery, and send the contract for your review before signing it. 

3. When should I place my reservation?

To be safe, you should place your reservation as soon as you possibly can while planning your event. Busiest times of the year are during prom season, graduations, and summer weddings and family reunions. Take this as an example: It is January. May is beginning to fill up. Don't wait so that you will have everything you need!

4. When may I pick up and drop off my rented items?

You may pick up as early as 4pm the night prior to your event without an extra day charge. The items are to be returned no later than 10am the day after your event. This still counts as just 1 day rental unless they are returned late. If returned late, there will be another 1 day rental charge. Any pick-ups or returns prior or after those times will be considered a 2 day rental. You are more than welcome to return the same day as pick-up.

5. How do I pay?

When checking out, you will be given options to pay by credit/debit card, Google Pay, Cash App, and Amazon Pay. Remember, taxes will be added. Your security deposit will be refunded after inspecting all items for damages or excessive soilage.

6. How does the security deposit work?

The security deposit is fully refundable if the rental items are returned on time and without damage. This may be withheld if items are missing, damaged, late, or excessively dirty(think muddy).

7. What if an item is damaged, excessively soiled, or missing?

While we do understand that accidents happen, it is the renter's responsibility to return all items as they were picked up or delivered. We request that you count all of the items to ensure that each are being returned. Fees for any damaged or missing items will be your responsibility and charged to the card on file. We will do our very best to fix or clean the item before determining that the item is not salvageable. The fees for any item not able to be fixed will be at replacement cost.

8. Are any of the rentals available for a long term lease?

Yes! Please use our "Contact Us" section to ensure availability prior to ordering for extended periods of time. We would even have a weekly rated discount instead of ordering it for individual days.

9. Where is Salty Sweet Party Rentals, LLC. located?

We are local to Crawfordsville, Indiana. You will pick up at our facility near Sugar Creek Elementary School off of 47N towards Darlington, Indiana. Our address will be sent to you within 2-4 business days of pick-up. 

10. Do I have to clean the items I have rented prior to return?

Yes, our kiddos were Girl Scouts. We always used the motto, "Leave things better than you found them." We do expect that rentals are returned at least in as good condition as you received them. If they are dirty, the security deposit will be forfeited. We do a sanitization cleaning on all concessions as we don't expect our renters to take apart the machines.

11. What if I don't know how to set up the outdoor theater system?

Our usual service is pick up/drop off service. Even so, for your convenience and peace of mind, we can definitely come help set up and pick up. Delivery and set up fee is $50

12. Will there be instructions on how to use the rental items?

Absolutely! We do not want to leave you guessing and stressed. All concession machines, audio equipment, and games will have detailed instructions. Please ensure that the instructions are returned with the rented item as there is a fee from your security deposit that will be withheld if missing.

13. What if my event is postponed?

We understand that plans change. You may change the date, within 15 days of the event, for the full amount to be transferred to that date. This is as long as the items you reserved are available for your new date. There are no refunds available due to event date changes. If canceled, please see our contract for full refund details. 

14. Do you deliver? 

Yes, you may choose delivery for $50. To keep costs lower, we offer and highly encourage the pick-up/return option. All inflatables, dunk tanks, and tents require delivery to ensure safe set-up and tear down.

15. The website shows that the item I need is currently not available. What can I do?

At the top of the homepage is a "Contact Us" tab. Shoot us over a message there and we can see if there is anything available on our end. We can't promise anything, but sometimes can accommodate or come up with a plan to suit your needs!

16. The bounce house is neat! Are there any special needs that goes into renting it?

Thank you for asking this question! It is very important to rent the bounce houses at least 10 days out from the event. By law for safety, 811 has to be called as we use 2' stakes for stability. 811 will mark your yard of any utility lines. We will not be able to place the inflatable where there are those lines. Also, be mindful of overhead power lines or trees when deciding the spot you want it set up. 

Also, the house needs to be placed on a flat grassy area with no sharp objects such as gravel or rock. 

We will have a checklist to go over all safety requirements. There is a lot that goes into having bouncy fun, but once we have the work out of the way, fun can get started. Priority first is safety for your kiddos!!